MDM-Intune L2 Engineer – Poland ( Remote )

JOB DESCRIPTION

Locations: Poland
Contract Duration : 12 Months + Extendable

Note : Remote Support

Salary : To be Discussed over the call

Roles and Responsibilities

1.       Device Enrollment and Configuration:

·       Assist with the enrollment and setup of devices in compliance with organizational policies across various platforms such as iOS, Android, Windows, macOS, and ChromeOS.

·       Implement and manage standard device configurations and profiles using Microsoft Intune.

·       Ensure all devices comply with security policies and procedures.

2.       Support and Troubleshooting:

·       Provide technical support for device-related issues, focusing on resolution of incidents and service requests.

·       Escalate unresolved issues to L3 engineers as necessary and collaborate on resolving complex problems.

·       Assist in troubleshooting compliance and security policy issues on user devices.

3.       Application Deployment:

·       Deploy and manage applications on user devices through Intune.

·       Handle application updates and support application troubleshooting for end-users.

·       Ensure proper implementation of app protection policies.

4.       User and Group Management:

·       Assist in managing user accounts and devices through Intune and Azure Active Directory.

·       Support role-based access controls and manage user and device security groups.

5.       Monitoring and Reporting:

·       Monitor device compliance and security status, generating periodic reports for analysis.

·       Support in creating documentation for support processes, configurations, and troubleshooting guides.

6.       Collaboration:

·       Work with IT teams to ensure seamless integration of Intune with existing infrastructures.

·       Collaborate with stakeholders to provide feedback and suggest improvements for device management policies and procedures.

Qualifications:

·       Experience with Microsoft Intune and Mobile Device Management (MDM) solutions.

·       Familiarity with device enrollment, configuration, and compliance tasks.

·       Strong technical support and troubleshooting skills, particularly with user devices and applications.

·       Basic knowledge of network security and compliance policies.

·       Good communication and collaboration skills, with the ability to effectively support end-users.

·       Experience with managing Active Directory and Azure Active Directory is a plus.

Please revert to hr@ie-cms.com