Celtic Management Services

IT Help Desk – India ( Remote )

  • Full Time
  • Rolling Contract
  • India

Website Celtic Management Services

Title: Helpdesk Support Specialist (English/Mandarin/Spanish/Japanese/Korean Speaking)


Job Description: We are seeking a Helpdesk Support Specialist to provide technical support to our customers. The ideal candidate will have at least 6 months of experience in a helpdesk or customer support role and be fluent in English and Mandarin/Spanish/Japanese/Korean.




Provide first-level technical support to customers via phone, email, and chat

Troubleshoot technical issues and provide timely resolution

Escalate complex issues to the appropriate team for further investigation and resolution

Document and maintain accurate records of customer interactions and solutions

Work closely with the development and product teams to identify and report bugs and issues

Provide training and support to customers on our products and services



At least 6 months of experience in a helpdesk or customer support role

Fluency in both English and Mandarin/Spanish/Japanese/Korean (written and spoken)

Strong communication and problem-solving skills

Ability to work independently and as part of a team

Comfortable with multi-tasking and working in a fast-paced environment

Technical knowledge in Windows and Mac operating systems, Microsoft Office, and basic networking

Ability to work flexible hours and on-call as needed


If you meet the above requirements and are interested in this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you!

To apply for this job email your details to andyez@ie-cms.com.