Celtic Management Services
JOB DESCRIPTION
Base Location: Hyderabad , Pune & Kochin
Salary : To be Discussed over the call
Start Date : Immediate / Live
NOTE : Occasional travel to the customer location in Hyderabad will be required based on project needs.
ESSENTIAL_SKILL : UxM – NexThink(Automation
Role: KEY RESULT AREAS (Activities scheduled in the project)
Requirements gathering from Customer
Responsible for overall Plan and design of Nexthink Architecture
Prepare Nexthink Implementation & Deployment Project & Execution Plan
Responsible for managing Nexthink Appliance via Linux command line.
Creation of Nexthink process documentations
Responsible for preparing Nexthink test cases and Test execution
Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off
Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies
Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.
Create scripts in PowerShell for Nexthink Act modules.
Leading team of BAU consultants / engineers
Provide technical guidance and coordination with onsite / offshore team
Review Nexthink Engineering/Deployment project plan and progress
Participate in program and project review meetings
Coordination with BAU team for handover
Responsible for overall reporting and technical documentation needs
Should be willing to work in 24/7 environment (Shift will depend on the Project)
Strong Knowledge of Nexthink concepts, Architecture and Operational configurations
Good to know NLP – Nexthink Query Language
Strong knowledge in Win 7 / Win 8 / windows 10 Operating System
Good Knowledge of Desktop Support operations on L2 and L3 levels and incident management, Problem Management & Change Management
Basic Knowledge of Linux /Unix Commands
Basic Knowledge of SCCM deployment
Good Customer orientation and coordination skills
Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
Basic knowledge of Active Directory and Windows Servers
Basic understanding of networking concepts
Good Working knowledge in PowerShell scripting
Be the first point of escalation for any issues
Manage the DEX score as per the agreed compliance score
Manage team (onsite and offshore) and ensure deliverables are met on time
Strong communication & presentation skills
Certifications:
1. Windows 8 / windows 10 Certified
Education:
1. B.Sc., B. Tech or any Graduate with relevant experience
Please revert to hr@ie-cms.com